helpdesk_product
in helpdesk · source on GitHub
Add the option to select product in the tickets.
Category: After-Sales · ForgeFlow · AGPL-3
| Series | Status | Details | Code |
|---|---|---|---|
| 16.0 | ✓Installs | · run 2026-08-22 · 16.0.1.0.1 | on GitHub |
| 17.0 | —Not tested | no branch | |
| 18.0 | ✓Installs | · run 2026-09-11 · 18.0.1.1.0 | on GitHub |
| 19.0 | ✓Installs | · run 2026-08-19 · 19.0.1.1.0 | on GitHub |
| 20.0 | —Not tested | no branch |
Odoo 20.0 dev — development line
A different statement from the table above. There: the module as published, on a released platform. Here: the module’s code with its manifest version mechanically raised, on a platform that has not been released and changes daily.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.1.0 → 19.5.1.1.0, code unchanged · run 2026-09-10 · odoo 19.5 · modidx/odoo:master-deps-20260910 |
Log excerpt, 20.0 dev
2026-09-10 19:28:14,869 1 INFO job_30a88bbe9827 odoo.modules.loading: loading auth_totp_portal/security/ir.access.csv
2026-09-10 19:28:14,978 1 INFO job_30a88bbe9827 odoo.registry: Registry changed, signaling through the database
2026-09-10 19:28:14,979 1 INFO job_30a88bbe9827 odoo.modules.loading: Module auth_totp_portal loaded in 0.29s, 99 queries (+99 other)
2026-09-10 19:28:14,980 1 INFO job_30a88bbe9827 odoo.modules.loading: Loading module helpdesk_mgmt (36/38)
2026-09-10 19:28:15,022 1 WARNING job_30a88bbe9827 odoo.modules.loading: Transient module states were reset
2026-09-10 19:28:15,023 1 ERROR job_30a88bbe9827 odoo.registry: Failed to load registry
2026-09-10 19:28:15,024 1 CRITICAL job_30a88bbe9827 odoo.service.server: Failed to initialize database `job_30a88bbe9827`.
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/odoo/service/server.py", line 1559, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 446, in load_modules
load_module_graph(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-10 19:28:15,028 1 INFO job_30a88bbe9827 odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-10 19:28:15,028 1 INFO job_30a88bbe9827 odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-10 19:28:15,028 1 INFO job_30a88bbe9827 odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-10 19:28:15,130 1 INFO job_30a88bbe9827 odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 48fc2b0fd4345c1b… · tree of 21 files without the manifest, sha256 dddbc94943bb6e25…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
Odoo 20.0 — the branch itself
The same frozen code, run again against the real 20.0 branch. The run above used Odoo’s development line before the branch was cut; this one used the branch, pinned to one commit.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.1.0 → 20.0.1.1.0, code unchanged · run 2026-09-18 · odoo 20.0 · modidx/odoo:20.0-deps-20260918 |
Log excerpt, 20.0 dev
2026-09-18 15:57:52,157 1 INFO job_49a9eee692ab odoo.modules.loading: loading auth_totp_portal/security/ir.access.csv
2026-09-18 15:57:52,311 1 INFO job_49a9eee692ab odoo.registry: Registry changed, signaling through the database
2026-09-18 15:57:52,313 1 INFO job_49a9eee692ab odoo.modules.loading: Module auth_totp_portal loaded in 0.36s, 106 queries (+106 other)
2026-09-18 15:57:52,313 1 INFO job_49a9eee692ab odoo.modules.loading: Loading module helpdesk_mgmt (36/38)
2026-09-18 15:57:52,381 1 WARNING job_49a9eee692ab odoo.modules.loading: Transient module states were reset
2026-09-18 15:57:52,383 1 ERROR job_49a9eee692ab odoo.registry: Failed to load registry
2026-09-18 15:57:52,383 1 CRITICAL job_49a9eee692ab odoo.service.server: Failed to initialize database `job_49a9eee692ab`.
Traceback (most recent call last):
File "/opt/odoo/odoo/service/server.py", line 1520, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/opt/odoo/odoo/modules/loading.py", line 449, in load_modules
load_module_graph(
File "/opt/odoo/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-18 15:57:52,389 1 INFO job_49a9eee692ab odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-18 15:57:52,389 1 INFO job_49a9eee692ab odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-18 15:57:52,390 1 INFO job_49a9eee692ab odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-18 15:57:52,492 1 INFO job_49a9eee692ab odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 48fc2b0fd4345c1b… · tree of 21 files without the manifest, sha256 dddbc94943bb6e25…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
The module’s code on 19.0
| Lines of code | python 87 · xml 149 |
| Tests | no |
| Migration scripts | no |
| Models | 0 new · 3 extensions |
Lines are physical, blanks and comments included, as wc -l. Tests are test_*.py files under tests/. Models are lines holding _name = and _inherit =. These are facts about the code, not a judgement: more lines is neither better nor worse. Measured 2026-08-28 on tree f393beeca981.
The apps.odoo.com catalogue has a listing under the same technical name on 16.0, 18.0: apps.odoo.com/apps/modules/18.0/helpdesk_product. A matching name does not prove matching code — how we counted this.
Depends on
| Module | Status | Checked |
|---|---|---|
| helpdesk_mgmt | ✓Installs | 2026-10-07 |
| product | core | ships with Odoo |
History
| Last change | 2026-07-28 |
| Code commits, 12 months | 13 |
| Most active | MariaBForgeFlow, JasminSForgeFlow, David Bañón |
| Files | 22 |
Translation and bot commits are excluded from the commit count.
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