helpdesk_mgmt
in helpdesk · source on GitHub
Helpdesk
Category: After-Sales · AdaptiveCity · Tecnativa · ForgeFlow · C2i Change 2 Improve · AGPL-3
| Series | Status | Details | Code |
|---|---|---|---|
| 16.0 | ✓Installs | · run 2026-10-02 · 16.0.2.14.0 | on GitHub |
| 17.0 | ✓Installs | · run 2026-10-02 · 17.0.1.11.0 | on GitHub |
| 18.0 | ✓Installs | · run 2026-10-07 · 18.0.1.19.0 | on GitHub |
| 19.0 | ✓Installs | · run 2026-10-07 · 19.0.1.3.0 | on GitHub |
| 20.0 | —Not tested | no branch |
Odoo 20.0 dev — development line
A different statement from the table above. There: the module as published, on a released platform. Here: the module’s code with its manifest version mechanically raised, on a platform that has not been released and changes daily.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.1.2 → 19.5.1.1.2, code unchanged · run 2026-09-10 · odoo 19.5 · modidx/odoo:master-deps-20260910 |
Log excerpt, 20.0 dev
2026-09-10 15:37:02,595 1 INFO job_469c16f67958 odoo.modules.loading: loading auth_totp_portal/security/ir.access.csv
2026-09-10 15:37:02,688 1 INFO job_469c16f67958 odoo.registry: Registry changed, signaling through the database
2026-09-10 15:37:02,689 1 INFO job_469c16f67958 odoo.modules.loading: Module auth_totp_portal loaded in 0.27s, 99 queries (+99 other)
2026-09-10 15:37:02,690 1 INFO job_469c16f67958 odoo.modules.loading: Loading module helpdesk_mgmt (34/35)
2026-09-10 15:37:02,729 1 WARNING job_469c16f67958 odoo.modules.loading: Transient module states were reset
2026-09-10 15:37:02,731 1 ERROR job_469c16f67958 odoo.registry: Failed to load registry
2026-09-10 15:37:02,732 1 CRITICAL job_469c16f67958 odoo.service.server: Failed to initialize database `job_469c16f67958`.
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/odoo/service/server.py", line 1559, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 446, in load_modules
load_module_graph(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-10 15:37:02,739 1 INFO job_469c16f67958 odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-10 15:37:02,739 1 INFO job_469c16f67958 odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-10 15:37:02,739 1 INFO job_469c16f67958 odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-10 15:37:02,841 1 INFO job_469c16f67958 odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 33108753229eaed3… · tree of 91 files without the manifest, sha256 e120edf5bf26d3e2…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
Odoo 20.0 — the branch itself
The same frozen code, run again against the real 20.0 branch. The run above used Odoo’s development line before the branch was cut; this one used the branch, pinned to one commit.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.1.2 → 20.0.1.1.2, code unchanged · run 2026-09-18 · odoo 20.0 · modidx/odoo:20.0-deps-20260918 |
Log excerpt, 20.0 dev
2026-09-18 14:10:15,334 1 INFO job_0fd519eb1f4b odoo.modules.loading: loading auth_totp_portal/security/ir.access.csv
2026-09-18 14:10:15,448 1 INFO job_0fd519eb1f4b odoo.registry: Registry changed, signaling through the database
2026-09-18 14:10:15,450 1 INFO job_0fd519eb1f4b odoo.modules.loading: Module auth_totp_portal loaded in 0.29s, 106 queries (+106 other)
2026-09-18 14:10:15,450 1 INFO job_0fd519eb1f4b odoo.modules.loading: Loading module helpdesk_mgmt (34/35)
2026-09-18 14:10:15,505 1 WARNING job_0fd519eb1f4b odoo.modules.loading: Transient module states were reset
2026-09-18 14:10:15,507 1 ERROR job_0fd519eb1f4b odoo.registry: Failed to load registry
2026-09-18 14:10:15,508 1 CRITICAL job_0fd519eb1f4b odoo.service.server: Failed to initialize database `job_0fd519eb1f4b`.
Traceback (most recent call last):
File "/opt/odoo/odoo/service/server.py", line 1520, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/opt/odoo/odoo/modules/loading.py", line 449, in load_modules
load_module_graph(
File "/opt/odoo/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-18 14:10:15,512 1 INFO job_0fd519eb1f4b odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-18 14:10:15,513 1 INFO job_0fd519eb1f4b odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-18 14:10:15,513 1 INFO job_0fd519eb1f4b odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-18 14:10:15,615 1 INFO job_0fd519eb1f4b odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 33108753229eaed3… · tree of 91 files without the manifest, sha256 e120edf5bf26d3e2…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
The module’s code on 19.0
| Lines of code | python 2 239 · xml 2 477 · js 255 |
| Tests | yes: 7 file(s), 764 lines |
| Migration scripts | yes: 19.0.1.1.0 |
| Models | 7 new · 7 extensions |
| JavaScript | 3 file(s) · QWeb 2 |
Lines are physical, blanks and comments included, as wc -l. Tests are test_*.py files under tests/. Models are lines holding _name = and _inherit =. These are facts about the code, not a judgement: more lines is neither better nor worse. Measured 2026-08-28 on tree d9dbcfd9bb8d.
The apps.odoo.com catalogue has a listing under the same technical name on 16.0, 18.0: apps.odoo.com/apps/modules/18.0/helpdesk_mgmt. A matching name does not prove matching code — how we counted this.
Depends on
| Module | Status | Checked |
|---|---|---|
| core | ships with Odoo | |
| portal | core | ships with Odoo |
Depended on by
14 modules on 19.0 declare this one as a dependency.
History
| Last change | 2026-08-13 |
| Code commits, 12 months | 194 |
| Most active | Víctor Martínez, Yann Papouin, Aitor Bouzas |
| Files | 92 |
Translation and bot commits are excluded from the commit count.
Result looks wrong? Tell us — we will show the log or run it again. Report a wrong result