helpdesk_mgmt_crm
in helpdesk · source on GitHub
Links helpdesk tickets with leads
Category: After-Sales · Tecnativa · AGPL-3
16.0×Not in this series
17.0✓Installs
18.0✓Installs
19.0✓Installs
20.0×Not in this series
| Series | Status | Details | Code |
|---|---|---|---|
| 16.0 | —Not tested | no branch | |
| 17.0 | ✓Installs | · run 2026-08-21 · 17.0.1.0.2 | on GitHub |
| 18.0 | ✓Installs | · run 2026-09-11 · 18.0.1.0.1 | on GitHub |
| 19.0 | ✓Installs | · run 2026-09-04 · 19.0.1.0.0 | on GitHub |
| 20.0 | —Not tested | no branch |
Odoo 20.0 dev — development line
A different statement from the table above. There: the module as published, on a released platform. Here: the module’s code with its manifest version mechanically raised, on a platform that has not been released and changes daily.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.0.0 → 19.5.1.0.0, code unchanged · run 2026-09-10 · odoo 19.5 · modidx/odoo:master-deps-20260910 |
Log excerpt, 20.0 dev
2026-09-10 15:12:06,501 1 INFO job_e5a2ab5d3d6d odoo.modules.loading: loading digest/security/ir.access.csv
2026-09-10 15:12:06,663 1 INFO job_e5a2ab5d3d6d odoo.registry: Registry changed, signaling through the database
2026-09-10 15:12:06,666 1 INFO job_e5a2ab5d3d6d odoo.modules.loading: Module digest loaded in 1.14s, 382 queries (+382 other)
2026-09-10 15:12:06,666 1 INFO job_e5a2ab5d3d6d odoo.modules.loading: Loading module helpdesk_mgmt (43/52)
2026-09-10 15:12:06,711 1 WARNING job_e5a2ab5d3d6d odoo.modules.loading: Transient module states were reset
2026-09-10 15:12:06,713 1 ERROR job_e5a2ab5d3d6d odoo.registry: Failed to load registry
2026-09-10 15:12:06,714 1 CRITICAL job_e5a2ab5d3d6d odoo.service.server: Failed to initialize database `job_e5a2ab5d3d6d`.
Traceback (most recent call last):
File "/usr/lib/python3/dist-packages/odoo/service/server.py", line 1559, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 446, in load_modules
load_module_graph(
File "/usr/lib/python3/dist-packages/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/lib/python3/dist-packages/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-10 15:12:06,719 1 INFO job_e5a2ab5d3d6d odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-10 15:12:06,719 1 INFO job_e5a2ab5d3d6d odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-10 15:12:06,719 1 INFO job_e5a2ab5d3d6d odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-10 15:12:06,821 1 INFO job_e5a2ab5d3d6d odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 737ef5b6c4e90160… · tree of 26 files without the manifest, sha256 82d683f019a81518…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
Odoo 20.0 — the branch itself
The same frozen code, run again against the real 20.0 branch. The run above used Odoo’s development line before the branch was cut; this one used the branch, pinned to one commit.
| Status | Details |
|---|---|
| ✗fails | The same code installs on 19.0; on the development line it does not. The difference belongs to the platform. (registry) · version 19.0.1.0.0 → 20.0.1.0.0, code unchanged · run 2026-09-18 · odoo 20.0 · modidx/odoo:20.0-deps-20260918 |
Log excerpt, 20.0 dev
2026-09-18 11:41:15,273 1 INFO job_3b66d45a3eb2 odoo.modules.loading: loading digest/security/ir.access.csv
2026-09-18 11:41:15,461 1 INFO job_3b66d45a3eb2 odoo.registry: Registry changed, signaling through the database
2026-09-18 11:41:15,463 1 INFO job_3b66d45a3eb2 odoo.modules.loading: Module digest loaded in 1.15s, 397 queries (+397 other)
2026-09-18 11:41:15,463 1 INFO job_3b66d45a3eb2 odoo.modules.loading: Loading module helpdesk_mgmt (43/52)
2026-09-18 11:41:15,506 1 WARNING job_3b66d45a3eb2 odoo.modules.loading: Transient module states were reset
2026-09-18 11:41:15,508 1 ERROR job_3b66d45a3eb2 odoo.registry: Failed to load registry
2026-09-18 11:41:15,508 1 CRITICAL job_3b66d45a3eb2 odoo.service.server: Failed to initialize database `job_3b66d45a3eb2`.
Traceback (most recent call last):
File "/opt/odoo/odoo/service/server.py", line 1520, in preload_registries
registry = Registry.new(dbname, update_module=update_module, install_modules=config['init'], upgrade_modules=config['update'], reinit_modules=config['reinit'])
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/tools/func.py", line 67, in locked
return func(inst, *args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 222, in new
contextvars.Context().run(
File "/opt/odoo/odoo/modules/loading.py", line 449, in load_modules
load_module_graph(
File "/opt/odoo/odoo/modules/loading.py", line 181, in load_module_graph
model_names = registry.load(package)
^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/registry.py", line 442, in load
model_cls = model_classes.add_to_registry(self, model_def)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/opt/odoo/odoo/orm/model_classes.py", line 210, in add_to_registry
raise TypeError(f"Model {name!r} inherits from non-existing model {parent_name!r}.")
TypeError: Model 'helpdesk.ticket' inherits from non-existing model 'mail.thread.cc'.
2026-09-18 11:41:15,512 1 INFO job_3b66d45a3eb2 odoo.service.server.ThreadedServer: Initiating shutdown
2026-09-18 11:41:15,512 1 INFO job_3b66d45a3eb2 odoo.service.server.ThreadedServer: Hit CTRL-C again or send a second signal to force the shutdown.
2026-09-18 11:41:15,512 1 INFO job_3b66d45a3eb2 odoo.addons.bus.websocket: Disconnecting 0 websockets
2026-09-18 11:41:15,613 1 INFO job_3b66d45a3eb2 odoo.sql_db: ConnectionPool(read/write;used=0/count=0/max=64): Closed 1 connectionsProvenance: __manifest__.py sha256 737ef5b6c4e90160… · tree of 26 files without the manifest, sha256 82d683f019a81518…
This does not say the module is compatible with Odoo 20.0, and does not say it installs on Odoo 20.0 — on a stock platform it will not, until its maintainer raises the version. Why we raise the version
The apps.odoo.com catalogue has a listing under the same technical name on 18.0: apps.odoo.com/apps/modules/18.0/helpdesk_mgmt_crm. A matching name does not prove matching code — how we counted this.
Depends on
| Module | Status | Checked |
|---|---|---|
| crm | core | ships with Odoo |
| helpdesk_mgmt | ✓Installs | 2026-10-07 |
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